Wednesday, December 12, 2018

don_quixote.com

Yesterday I finally got it. I finally understood what Miguel de Cervantes was talking about in Don Quixote. As I was talking to my media provider (online TV& Internet) I realized that no matter what I say or do I am actually fighting windmills. The level of service we're used to receiving in this country is so bad that instead of being surprised by a bad one, we are amazed by a good one.
We all know, mistakes happen and problems do occur, but the way one handles them, is how you measure good service in my book. The worst thing is getting bad service with a smile. I know it's not for the lack of will to help it's more the inherent misunderstanding of what service actually means, and it is even more frustrating.

So, after a few calls back and forth (with one over an hour and 45m) I have realized that there is nothing I can do to change the situation. I can disconnect from them, but they wouldn't care, I can stay, but then I admit defeat, so I basically lose on both ends. And that is a horrible feeling, realizing that in that particular situation you are powerless and unimportant. However, I keep hoping things will change here (and maybe they do in some areas, at least in my hometown Tel-Aviv and we will be able to receive the kind of service that will take the wind out of our windmill :-)


Great minds...